Privacy Policy

1. Data Controller

Layouts by Lenny (trade name of LenxLabs) is responsible for the processing of personal data as described in this privacy policy.

Contact: via the contact form on our website.

2. What Data Do We Collect?

We collect the following personal data when you make a purchase or visit our website:

• Upon purchase: name, email address, and payment details (processed by our payment service provider).
• Upon website visit: IP address, browser type, pages visited, time and duration of visit (via Google Analytics).

We do not collect any special categories of personal data.

3. Why Do We Collect This Data?

We process personal data for the following purposes:

• Processing and delivering your order and sending download links.
• Providing customer service for questions or issues.
• Improving our website and products based on anonymized usage statistics.
• Complying with legal obligations (such as tax legislation).

4. Legal Basis for Processing

We process personal data based on the following grounds under the General Data Protection Regulation (GDPR):

• Performance of a contract: for processing orders and delivering digital products.
• Legal obligation: for accounting and tax obligations.
• Legitimate interest: for improving our services and website.
• Consent: for placing analytical cookies (see section 7).

5. Retention Periods

We do not retain personal data longer than necessary for the purposes for which it was collected.

• Order data: 7 years (legal retention obligation).
• Website statistics: anonymized, maximum 26 months.
• Customer service correspondence: maximum 2 years after resolution.

6. Sharing with Third Parties

We only share personal data with third parties when this is necessary for the performance of the contract or when we are legally required to do so.

• Payment service provider: for processing payments.
• Google Analytics: for analyzing website traffic (anonymized).

We never sell personal data to third parties.

7. Cookies

Our website uses cookies.

• Functional cookies: necessary for the website and checkout process to function. No consent is required for these.
• Analytical cookies: we use Google Analytics to gain insight into the use of our website. IP addresses are anonymized. We ask for your consent to place analytical cookies via the cookie banner.

You can always block or delete cookies through your browser settings.

8. Your Rights

Under the GDPR, you have the following rights:

• Right of access: you can request which personal data we process about you.
• Right to rectification: you can have incorrect data corrected.
• Right to erasure: you can request deletion of your data.
• Right to restriction: you can request restriction of processing.
• Right to data portability: you can request to receive your data in a structured format.
• Right to object: you can object to the processing of your data.

You can submit a request via the contact form on our website. We will respond to your request within 30 days.

9. Security

We take appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.

Our website uses an SSL certificate for a secure connection.

10. Complaints

If you have a complaint about the processing of your personal data, you can contact us via the contact form on our website.

You also have the right to file a complaint with the Dutch Data Protection Authority: autoriteitpersoonsgegevens.nl.

11. Changes

We reserve the right to modify this privacy policy. The most recent version is always available on our website. In the event of substantial changes, we will inform you via the website.

Questions?

If you have any questions about this privacy policy, please get in touch.